Computer Telephony Integartion


  • Call Center & CRM (technical design)

    Client: PDS, Ltd Kiev, Ukraine

    Purpose: Customer care system.

    «PDS CRM» Version 1.0 is the software product which solves the problem of coordination with the customers, helps in providing individual approach to every customer, and developing personal interrelations with each of them. Additional value is the presence of the powerful Call-centre module.

    Implementation: MSVS2003 / .NET / C# / ADO.NET / Net.Remoting / MSSQL / DevExpress / ExtraReports / Neo Framework / XML

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