The Center services include

• Inbound contact processing - our representatives can handle calls, e-mail, ICQ, chat or any other kind of request coming by phone or Internet.
• Outbound contact performing – the agents can issue calls, fax and mail campaigns – cutomize to meet our customers' needs
• Product and service support – we offer full range of support services like on-line support ticket handling, complaint management, inquires handling
• Miscellaneous – any online activity like Internet researches, updating customers' databases, monitoring.

Our advantages are

• Cost-effective solutions
• Customers have full control over the process
• 24x7x365 services
• Flexible business models

We pay special attention to preparation of our Contact Center personnel. Our HR service selects best candidates available. Newly hired employees go through an extensive training process - before they start caring customers. Representatives have strong experience in phone culture and computer use. All of them have excellent diction skills, in addition to fluent spoken and written English.

Our supervisors constantly monitor agents' activity, analyze reports, measure performance to achieve better results. Internal couching is conducted to improve representatives existing skills.

We use advanced technologies including VoIP to deliver high-quality service to our clients. We guarantee safety of any customer information; our secure infrastructure is always updated to prevent any information theft.

Our extensive technical expertise, proven personnel training practices, secure infrastructure and reasonable prices make our Contact Center services incredibly attractive for our customers.